Hong Kong Tourism Board IT Support Optimization
(Sept 2012) Hong Kong Tourism Board (http://www.discoverhongkong.com ) selected DMA Solutions Limited to consult and develop a workflow system (called eApply) to optimize the efficiency of their IT service operation and manage user ad hoc requests.
In this project, all the requests are self-initiated by end-users through filling the electronic forms with strong validation but yet user-friendly navigation. The workflow organization is defined within the XML configuration file. All users are authenticated via their MS Active Directory. This system provides multiple supporting documents upload, export request in PDF format, search request function, comprehensive workflow routing services, work queue management, consultation function, audit trail logging and email notification
With the high scalability of the newly developed system, Hong Kong Tourism Broad can continuously add more new business services in this platform to cater future business needs
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